Cancellation Policy

If you cancel a scheduled booking at least 24 hours in advance, the booked Cube Hours will be fully refunded to your account as balance Cube Hours, which will be immediately available for future use.

Cancellations made within 24 hours of the scheduled booking will not be eligible for Cube Hour refunds.

Monetary refunds are not offered for cancelled bookings or unused Cube Hours.

Eligible cancellations (made at least 24 hours in advance) will receive a refund only in the form of Cube Hours, added back to your account balance.

These balance Cube Hours can be used for future bookings but cannot be converted into cash or transferred.

In rare cases where a specific Work Cube becomes unavailable or is temporarily deactivated due to maintenance or operational issues, users will be offered the nearest available alternative. Any unused Cube Hours from the affected reservation will be promptly transferred back to the user's account to ensure a smooth and uninterrupted experience.

If an employee exits the organization, their remaining Cube Hours will only be returned to the company's central account if the booked Cubes are deleted at least 24 hours in advance.

If a Cube booking exists and is not deleted at least 24 hours before the scheduled time, the Cube Hours for that booking will be considered used and will not be refunded or returned to the company.

To recover the Cube Hours:

• The Cube booking must be deleted before 24 hours of the scheduled time.
• If not deleted within this time frame, the Cube Hours will be forfeited.